Technical Analyst
National Bank of Canada, Montréal, Quebec, Canada
January 2017present
Senior Developer in the IT for Financial Market team. Development and maintenance for SmartCo/NeoXam DataHub (financial market data management) and infrastructure (Linux administration, scripts, Message Queues, etc). Part of on-call technical support rotation.Currently in a DevOps role in AWS using industry-standard tools.
SmartCo/NeoXam DataHub, AWS, Linux, Jenkins/Ansible/Git/Terraform.
Escalation Management Technician
Telus, Montréal, Quebec, Canada
June 2015January 2017
Escalation Management Technician
VerITaaq (project for Telus), Montréal, Quebec, Canada
August 2014May 2015
Escalation management for wireline, wireless and IT tickets for Telus. Use communication skills to coordinate and facilitate communication between concerned parties to restore service operation as quickly as possible with minimum disruption to the customer's business, and keep the customers up-to-date on resolution progress.
Ticketing management software (Remedy, Lynx), incident classification (severity/priority of tickets), ticket handling (from initial handling up to closure), delegation of responsabilities, oral and written communication with both the customer and the internal Telus teams.
Embedded programmer
IRM Group SA (part of NDC/Spectris group), Alleur, Liège, Belgium
August 2011July 2012
Developing tools for embedded systems on measuring gauges in the metal-producing industry. Programming in C on QNX using Momentics, and Java with NetBeans. Configuration of HMIs (Human-Machine Interface). Project supervisor.
Programming in the C language using Momentics (IDE for QNX) and in Java with NetBeans (JDK 1.6, Netbeans 7.0.1). Use of QNX (6.4/6.5).
First level technical support
CCI (project for IBM), Montréal, Quebec, Canada
August 2010May 2011
First level tech support to employees of the National Bank/Banque Nationale. Support includes Active Directory, Lotus Notes, printers, etc.
General problem solving skills (asking pertinent questions, reassure the client, etc), using available tools to resolve problems (3270 terminal, remote desktop, internal knowledge base). Support offered in French and English.
PL/1 Mainframe programmer
Network Research Belgium (NRB), Herstal, Liège, Belgium
November 2008October 2009
Analyst-programmer, developing and maintaining programs written in PL/1 using IMS/DL1 databases. Development done on IBM Mainframes. Use of JCL and TSO.
Mainframe IBM z/OS, PL/1 programming language, IMS/DL1 et DB2 database.
Linux Programmer / Developer
BEI/R telecom, Ougrée, Liège, Belgium
February 2007October 2008
Linux developer in C programming languauge, using MySQL database. Complete and add features to a multi-threaded call-management program designed to facilitate the call-cycle in nursing and retirement homes, as well as tools to ease its implementation and use (administrative scripts written in Perl, command-line and graphical tools written in Java, basic PHP use).
Administrate and troubleshoot PCs (running OpenSUSE Linux) via SSH.
Assist telephony technician (Erricson PBX).
OpenSuSE Linux environment, use and administration. Programming in C language using Kdevelop. Using and administration of MySQL databases.
First Line Support Engineer
Twenty4Help, Maastricht, Netherlands
October 2005January 2007
August 2004 February 2005
Technical support in French and English as a “Microsoft Professional Support Services” information engineer. Advanced Business Applications support, specialising in Project, Access, FrontPage, Excel and InfoPath. Basic Games and Platforms Support (Windows 9X/Me/2000/XP).
3-week Xbox support for Xbox 360 launch.
General problem solving skills (asking pertinent questions, reassure the client, etc), using available tools to resolve problems.
Teacher : Microsoft Word, intermediate level
IPEPS Verviers, Verviers, Liège, Belgium
May 2004June 2004
Teaching Word (2000-2003) to adults in both day and evening classes.
Administer final exams, assist in the deliberation of end-of-year graduation works.